Privacy policy
VEYRA ACTIVE — PRIVACY POLICY
Veyra Active operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Veyra Active is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
We may collect the following categories of personal information:
- Contact details including your name, address, billing address, shipping address, phone number, and email address
- Financial information including payment card details, transaction details, and payment confirmation
- Account information including your username, password, and preferences
- Transaction information including items you view, add to cart, or purchase
- Communications including customer support enquiries
- Device information including IP address, browser type, and unique identifiers
- Usage information including how and when you interact with the Services
HOW WE COLLECT YOUR INFORMATION
We collect personal information from the following sources:
- Directly from you when you create an account, visit the Services, or contact us
- Automatically through cookies and similar technologies when you use the Services
- From our service providers who process your information on our behalf
- From our partners or other third parties
HOW WE USE YOUR INFORMATION
We use your personal information to:
- Process your orders, payments, and returns
- Manage your account and preferences
- Arrange shipping and delivery
- Send order notifications and updates
- Provide customer support
- Send marketing communications (you may opt out at any time)
- Detect and prevent fraud and unauthorised activity
- Comply with applicable Australian laws and regulations
HOW WE SHARE YOUR INFORMATION
We may share your personal information with:
- Shopify to host and operate the Services
- Payment processors to securely process your transactions
- Shipping providers to fulfil and deliver your orders
- Marketing partners to provide relevant advertising
- Law enforcement or government agencies where required by law
We do not sell your personal information to third parties.
YOUR RIGHTS UNDER AUSTRALIAN PRIVACY LAW
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, please contact us at hello@veyraactive.com.au
COOKIES
We use cookies and similar technologies to improve your experience on the Services. You can control cookie settings through your browser, however disabling cookies may affect the functionality of the Services.
DATA SECURITY
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no method of transmission over the internet is completely secure.
CHILDREN'S PRIVACY
The Services are not intended for use by children under the age of 18. We do not knowingly collect personal information from children.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.
CONTACT US
For any privacy enquiries or to exercise your rights, please contact us:
📧 hello@veyraactive.com.au 📞 +61 406 892 018 📍 24 Cordelia Street 1317, South Brisbane QLD 4101, Australia 🕒 Monday to Friday, 9:00am – 5:00pm AEST