Shipping policy
VEYRA ACTIVE — SHIPPING POLICY
Thank you for shopping with Veyra Active. We are committed to delivering your order as quickly and reliably as possible.
WHERE WE SHIP
We currently ship to all states and territories within Australia, including:
- New South Wales
- Victoria
- Queensland
- Western Australia
- South Australia
- Tasmania
- Australian Capital Territory
- Northern Territory
SHIPPING TIMEFRAMES
All orders are processed within 1-2 business days (excluding weekends and public holidays). Once dispatched, estimated delivery times are:
| Location | Estimated Delivery |
|---|---|
| Metro areas (Sydney, Melbourne, Brisbane, Perth) | 5-7 business days |
| Regional areas | 7-10 business days |
| Remote areas | 10-14 business days |
Please note that delivery timeframes are estimates only and are not guaranteed. Delays may occur during peak periods such as Christmas, Easter, and public holidays.
SHIPPING COSTS
| Order Value | Shipping Cost |
|---|---|
| Orders over AU$50 | FREE |
| Orders under AU$50 | AU$7.95 |
ORDER TRACKING
Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this number to track your order directly with the carrier.
If you have not received your tracking information within 3 business days of placing your order, please contact us at hello@veyraactive.com.au
MISSING OR DELAYED ORDERS
If your order has not arrived within the estimated timeframe, please contact us at hello@veyraactive.com.au and we will investigate the matter promptly.
Veyra Active is not responsible for delays caused by the carrier, incorrect addresses provided at checkout, or events outside our control such as extreme weather or natural disasters.
INCORRECT SHIPPING ADDRESS
Please ensure your shipping address is correct before placing your order. Veyra Active is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping address, contact us immediately at hello@veyraactive.com.au and we will do our best to amend it before dispatch.
YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW
If your order arrives damaged or not as described, you are entitled to a remedy under the Australian Consumer Law. Please contact us immediately at hello@veyraactive.com.au with photos of the issue and we will resolve it promptly.
CONTACT US
For any shipping enquiries, please contact our customer service team:
📧 hello@veyraactive.com.au 📞 +61 406 892 018 🕒 Monday to Friday, 9:00am – 5:00pm AEST